Navigating Risk in 2018 from an Aerial Perpective:
Luncheon and Tour of United Airlines Engine Shop and Maintenance Hangars
Hosted by Melinda Yee Franklin, Managing Director of Corporate and Government Affairs in the Western Region for United Airlines
and Mark Eldred, Vice President of United's Maintenance Base
NACD members and guests gathered together for a special behind-the-scenes tour of the United Airlines Maintenance Base where the airline regularly houses and repairs its aircraft. As the largest carrier at SFO, United is the seventh largest employer in the Bay Area with over 14,000 employees locally. We met with United executives and learned the complexities of the aviation industry while touring the base that covers over 120 acres with 3 million square feet of it under roof.
What our director attendees and guests had to say:
"I thought this was one of the most memorable NACD events I've attended. I learned a lot and got to network, and thought it was a unique program." "I loved the Q&A possibilities. All of our tour guides were very passionate about their work and provided interesting details." "Interesting behind-the-scenes visit to an iconic company." "Knowledgeable and accessible hosts. A very memorable chapter event.""Fantastic look behind the scenes of a high-functioning organization that has benefited from streamlining, reorganization, and in-sourcing to become a more efficient cost center as well as start to become a revenue center.""A standout learning experience on leadership, strategy and managing change."
For more on Franklin's role as the Chair of the Board of Directors at the San Francisco Travel Association:
Melinda Yee Franklin is a thought leader and legislative strategist with strong expertise in crisis management, public policy, and international affairs. As the managing director of Corporate and Government Affairs in the Western Region for United Airlines, she serves as the company’s chief advocate on legislative, corporate, and policy issues in the region. She is also lead representative on the boards of key business organizations throughout California.
Mark Eldred is the vice president of base maintenance for United. In this role, he is responsible for the execution of United’s
maintenance, repair, and overhaul (MRO), overseeing all heavy duty and prescheduled base maintenance and inspection of aircraft, components, and engines.
Previously, Eldred was managing director of base maintenance and MRO services, guiding the San Francisco Maintenance Center
through a major transformation that resulted in better productivity and improved performance in support of the airline and its maintenance customers. Prior to that, he served as managing director of service engineering at United, overseeing the airline’s maintenance operations and monitoring the performance of aircraft to identify, investigate, and resolve operational problems.
He joined United in 1994 as a line engineer.
Before joining United, Eldred was an airframe engineer at USAir and a project engineer at Hawaiian Airlines. He also spent time as an AutoCAD consultant.
Eldred received his Bachelor of Science in Mechanical Engineering from Florida International University in 1990.